How do I care for my jewellery?
Jewellery is handmade with care and we know you’re going to want to keep it looking great. So here are
some tips to help you do just that. Storing your jewellery properly is important too. To avoid damage,
store your jewellery separate from each other to minimise scratching and tangling. All of our Racoe
pieces come in their own beautiful packaging so you
can keep them safe in that
pieces come in their own beautiful packaging so you
can keep them safe in that
Going swimming?
We advise not to go swimming with you jewellery. Chemicals in swimming pools and thermal hot pools will accelerate
tarnishing and leave your jewels looking dull.
tarnishing and leave your jewels looking dull.
Care Tips
All of our gold plated jewellery is 925 sterling silver plated with 5 microns of 24 carat gold. In order to
prolong the life of your jewellery, please avoid perfumes and cosmetics, showering and cleaning
products. Also avoid wearing gold plated items in bed; bedsheets rubbing against them can wear down
the surface.
prolong the life of your jewellery, please avoid perfumes and cosmetics, showering and cleaning
products. Also avoid wearing gold plated items in bed; bedsheets rubbing against them can wear down
the surface.
Gold plate will wear over time depending on how much it’s worn and the types of activities you do whilst
wearing it. We can re-plate your Racoe jewellery for you for a small cost.
wearing it. We can re-plate your Racoe jewellery for you for a small cost.
The good news is investing in solid gold jewellery means that it is far less prone to wear and tear. Gold is
tough stuff and can handle being worn every day. You can use a mild jewellery cleaner and polishing cloth to
bring out the shine in your solid gold. Regular cleaning will help keep it looking as good as new.
tough stuff and can handle being worn every day. You can use a mild jewellery cleaner and polishing cloth to
bring out the shine in your solid gold. Regular cleaning will help keep it looking as good as new.
Gemstones require special care. Avoid impact against hard surfaces and contact with perfumes, cosmetics
and household chemicals. Are your gemstones looking a little dull and tired? You can bring back
their sparkle by using a soft clean toothbrush, lukewarm water and a small amount of washing up
liquid to remove any dirt. Regular cleaning will help to retain their glamour and shine.
and household chemicals. Are your gemstones looking a little dull and tired? You can bring back
their sparkle by using a soft clean toothbrush, lukewarm water and a small amount of washing up
liquid to remove any dirt. Regular cleaning will help to retain their glamour and shine.
I’m unsure if you ship to me. How do I find out?
We are delighted you are ordering with us. Please email racoejewellery@gmail.com to confirm we can
ship to you. We will respond within 24 hours.
ship to you. We will respond within 24 hours.
I’d like to have a bespoke piece of jewellery made. What do I do next?
Yes we create bespoke jewellery. Please email us admin@racoejewellery.com for information and
we will respond within 24 hours.
How long does it take from the time I place my order to the item being dispatched?
Worldwide, 3-10 working days, $20 or FREE for orders over $500. Please note delivery times may
vary during sale times due to high demand.
vary during sale times due to high demand.
We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner
of the goods you have ordered once they have been dispatched to you. Once goods have been delivered
to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note
that if you have a non-delivery arrangement with the courier company we are not liable for the loss,
damage or destruction to the goods. It is the responsibility of the customer to make sure the
package is delivered to the correct address and signed for by the customer as it is the customers
personal custody once it has left the Racoe premises.
of the goods you have ordered once they have been dispatched to you. Once goods have been delivered
to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note
that if you have a non-delivery arrangement with the courier company we are not liable for the loss,
damage or destruction to the goods. It is the responsibility of the customer to make sure the
package is delivered to the correct address and signed for by the customer as it is the customers
personal custody once it has left the Racoe premises.
Is your jewellery handmade?
All jewellery pieces are individually handmade from the highest quality recycled silver and gold.